Device Repair &
Replacements Made Easy


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Device make/manufacturer, model, serial number and IMEI number.

Account holder contact information.

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Details about what happened to your device.

Smart Phone Repair

Repair My Device

If your device is eligible for repair, you'll be able to schedule an appointment at a nearest repair location once your claim is approved.

Replace My Device

Once your claim is approved, we'll mail you a reconditioned replacement device of like type and quality.

When to expect your replacement device...

Claims approved on Delivery day
Monday - Thursday by 7pm ET Next Day
Friday by 7pm ET Following Monday
Saturday by 12am ET Following Tuesday
Sunday by 12am ET Following Tuesday
* We may approve your claim instantly or it may take several days depending on the type of claim and as long as we've received all the information we need to process it. Holidays may impact shipping times.

File, continue, or track a claim
for your mobile device.